Terms of Use

Agreement to Terms

By accessing or using the smooth-ripple website and services, you agree to be bound by these Terms of Use. If you disagree with any part of these terms, you should not use our website or engage our services. Please read these terms carefully before proceeding.

These terms constitute a legally binding agreement between you and smooth-ripple. They apply to all visitors, browsers, and others who access or use our website or services.

Services Description

Smooth-ripple provides professional fitness training and wellness services including one-to-one personal training, nutrition consultation, programme design, and related fitness guidance. The specific nature and scope of services are determined through individual consultation and service agreements.

Information on our website about services, pricing, and availability is subject to change without notice. We reserve the right to modify, suspend, or discontinue any aspect of our services at any time.

Eligibility and Health Considerations

Our services are designed for individuals aged 16 and over. Persons under 16 may use our services only with appropriate parental or guardian consent and supervision.

Participation in physical training involves inherent risks. You acknowledge that you are voluntarily participating in fitness activities and assume all risks associated with such participation. You should consult with a healthcare provider before beginning any exercise programme, particularly if you have pre-existing health conditions, injuries, or concerns about your ability to safely participate in physical activity.

You are responsible for disclosing all relevant health information, including medical conditions, injuries, medications, and physical limitations, that might affect your ability to safely participate in training. Failure to disclose such information may increase risks and affect our ability to design appropriate programmes.

Booking and Cancellation

Services are provided by appointment only. Appointments can be scheduled through direct communication with our team via email or during in-person consultations.

We require 24 hours advance notice for cancellations or rescheduling. Sessions cancelled with adequate notice may be rearranged to another mutually convenient time without additional charge.

Cancellations made with less than 24 hours notice, or failure to attend a scheduled session without prior notification, will be charged at the full session rate. The reserved time cannot be offered to other clients on short notice, and this policy ensures fair treatment of all clients and sustainable business operations.

In exceptional circumstances such as sudden illness, family emergencies, or other genuinely unforeseen situations, we may waive late cancellation fees at our discretion. However, repeated late cancellations may result in a requirement for advance payment or termination of our service relationship.

Payment Terms

Payment for services is due at the time of service unless alternative arrangements have been specifically agreed in writing. We accept payment via bank transfer, debit card, or credit card as specified during booking.

Package purchases and programme fees must be paid in full before services commence unless an alternative payment schedule has been explicitly agreed.

Prices displayed on our website or communicated verbally are subject to change without notice. However, prices confirmed in writing for specific services or packages will be honoured for a period of 14 days from the date of quotation.

All prices quoted include VAT where applicable. If VAT rates change, prices may be adjusted accordingly with reasonable notice provided to existing clients.

Refund Policy

Single session fees are non-refundable once the session has been provided. For packages or programmes, refunds may be considered on a case-by-case basis for the unused portion if you are unable to continue services due to medical reasons, relocation, or other significant circumstances beyond your control.

Refund requests must be submitted in writing with appropriate documentation of the circumstances. Where refunds are granted, a reasonable administrative fee may be deducted, and sessions already provided will be charged at the standard single-session rate rather than the discounted package rate.

We do not provide refunds based on dissatisfaction with results, as outcomes depend significantly on factors including adherence to programming, consistency of attendance, nutrition, sleep, and other lifestyle factors outside our direct control.

Client Responsibilities

As a client or website user, you agree to provide accurate, current information and update us promptly about any changes to your health status, contact details, or other relevant circumstances.

During training sessions, you agree to follow instructions provided by coaches, use equipment properly and safely, inform us immediately if you experience pain or discomfort during exercises, and respect other clients and our facility.

You are responsible for arriving punctually for scheduled sessions. Late arrivals may result in shortened sessions, as we cannot extend beyond the scheduled end time if doing so would impact subsequent appointments.

You agree not to use our facility or services while under the influence of alcohol or non-prescribed substances that might impair judgment or physical capability.

Liability and Indemnification

While we take reasonable care in delivering professional services, participation in fitness training carries inherent risks including muscle soreness, fatigue, and potential injury. You participate voluntarily with full knowledge of these risks.

We maintain appropriate professional indemnity insurance and public liability coverage. However, to the fullest extent permitted by law, we exclude liability for indirect, consequential, or incidental damages arising from your use of our services.

We are not liable for injuries resulting from failure to disclose relevant health information, not following provided instructions, using equipment contrary to guidance, or participating in activities against our explicit advice.

You agree to indemnify and hold harmless smooth-ripple, its owners, employees, and contractors from any claims, damages, or expenses arising from your use of our services or breach of these terms.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of smooth-ripple or its content suppliers and is protected by intellectual property laws.

You may view, download, and print content from our website for personal, non-commercial use only. You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content without our prior written permission.

Training programmes designed for you remain our intellectual property but are licensed to you for personal use in achieving your fitness goals. You may not share, sell, or distribute programmes to others without explicit written permission.

Website Use and Restrictions

You may use our website for lawful purposes only. You agree not to use our website in any way that violates applicable laws or regulations, infringes intellectual property rights, transmits harmful code or malware, attempts to gain unauthorised access to systems or data, collects information about users without consent, or interferes with proper functioning of the website.

We reserve the right to restrict or terminate your access to our website if we reasonably believe you have violated these terms or engaged in unlawful or harmful behaviour.

Privacy and Data Protection

Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our services, you consent to the processing of your data as described in our Privacy Policy.

We handle all personal data in accordance with UK data protection legislation, including the UK GDPR and Data Protection Act 2018. You have various rights regarding your personal data as detailed in our Privacy Policy and GDPR compliance information.

Professional Advice Disclaimer

While our coaches hold relevant professional qualifications and provide services based on established training principles, we are not medical doctors. Nothing in our communications or training programmes constitutes medical advice or should be interpreted as a substitute for professional healthcare consultation.

Information provided through our website, consultations, or training sessions is for educational and guidance purposes. Individual responses to training vary, and we cannot guarantee specific results or outcomes.

If you experience health concerns, pain that persists or worsens, or symptoms that concern you, you should consult appropriate healthcare professionals. We may suggest you seek medical clearance before continuing training if we observe concerning symptoms or limitations.

Third-Party Links

Our website may contain links to third-party websites for your convenience or reference. We do not control these external sites and are not responsible for their content, privacy practices, or functionality.

The inclusion of any link does not imply our endorsement of the linked site or association with its operators. You access third-party websites at your own risk and should review their terms and policies independently.

Termination

We reserve the right to terminate or suspend our service relationship with you at any time if you breach these terms, engage in behaviour we deem inappropriate or disruptive, provide false or misleading information, or for any other reason we consider necessary for legitimate business purposes.

You may terminate our service relationship at any time by providing written notice. However, payments already made for specific services or packages may be subject to our refund policy as outlined above.

Upon termination, your right to use our services and access certain website features ceases immediately. Provisions of these terms that by their nature should survive termination remain in effect, including liability limitations, intellectual property protections, and dispute resolution clauses.

Modifications to Terms

We may revise these Terms of Use from time to time to reflect changes in our services, legal requirements, or business practices. When we make material changes, we will update the terms on our website and may notify existing clients via email.

Your continued use of our website or services after changes take effect constitutes acceptance of the revised terms. If you disagree with modified terms, you should discontinue using our services and notify us of your intention to terminate our service relationship.

Governing Law and Disputes

These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or your use of our services will be subject to the exclusive jurisdiction of the courts of England and Wales.

Before initiating formal legal proceedings, we encourage you to contact us directly to discuss any concerns or disputes. Many issues can be resolved through open communication without the need for formal dispute resolution processes.

Severability

If any provision of these terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

Entire Agreement

These Terms of Use, together with our Privacy Policy, GDPR compliance information, and Cookies Policy, constitute the entire agreement between you and smooth-ripple regarding use of our website and services, superseding any prior agreements or understandings.

Individual service agreements may contain additional specific terms that supplement but do not replace these general terms unless explicitly stated.

Contact Information

If you have questions about these Terms of Use, require clarification about any provisions, or need to communicate with us regarding compliance matters, please contact us:

Email: [email protected]

Address: 42 Wellington Street, Bristol BS1 6HJ, United Kingdom

We will respond to enquiries within a reasonable timeframe and provide any necessary assistance or clarification.